Standard shipping is defined as
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Next working day delivery for all South Island addresses.
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Two working day delivery for all North Island addresses.
Note: Next Working day from when items are sent.
If we receive orders later in the day, we may not get them packed and sent until the next day.
Saturday Delivery - $7.00 Extra per shipment
If you order an item being sent on a Friday, we give you the option to get it delivered that Saturday or the following Monday. Saturday delivery is sadly not available in all areas.
Rural Delivery - $7.00 Extra per shipment
We can now offer a Rural Delivery service. Delivery would be on Rural Mail days only.
Returns Information
Your complete satisfaction is very important to us. If you are not 100% satisfied for any reason, we will gladly accept returns of packages within 30 days of the order date and issue a full refund of the product cost.
We will pay for the return shipping of any product that we have sent in error.
If you have purchased something and wish to return it due to wrong sizing or color etc, then it is up to you to organise shipping and pay for the shipping costs associated with sending it back to us.
All we ask is that the product is not used or expired, is in the same condition you received it and is in the packaging.
We cannot refund open bags of food or treats of any kind.
If you want to discuss a return before sending it, please contact us.
How to Make a Return
Please contact us directly to discuss any refund so we have a chance to put it right. We are here to help you look after your pets.
Once the parcel has been received in our store, we will return the funds back to your credit card used for the order.